Shipping policy

SHIPPING POLICY – EvoPulse

Last Updated: 17/10/2025

1. Overview

This Shipping Policy applies to all orders placed on the EvoPulse website.

We operate globally and work with international logistics partners to ensure safe and efficient delivery.

2. Processing Times

After placing an order:

  • Processing time: 1–3 business days

  • Orders are processed Monday to Friday

  • Orders placed on weekends or holidays begin processing on the next business day

During peak periods (such as holidays or high-demand events), processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times vary depending on your location.

Estimated delivery windows:

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • Australia: 8–18 business days

  • Latin America: 10–25 business days

These are estimated timeframes and may vary due to customs, logistics or external factors.

4. Tracking Information

All orders include tracking.

  • Tracking details are sent via email once your order is shipped

  • Tracking updates may take up to 48 hours to appear

If you do not receive tracking within 5 days, please contact:

📩 support@evopulse.com

5. Shipping Coverage

We ship to most countries worldwide.

However, we may not ship to locations with:

  • Trade restrictions

  • Import limitations

  • Carrier constraints

If an order is placed to a restricted location, it may be cancelled and refunded.

6. Customs, Duties & Taxes

Depending on your country, you may be required to pay:

  • Import duties

  • VAT

  • Customs or clearance fees

These charges:

  • Are not included in the product price

  • Are the customer’s responsibility

  • Are non-refundable

Refusal to pay customs fees does not qualify for a refund.

7. Address Accuracy

Customers must provide a complete and accurate shipping address.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries due to absence

  • Returned packages due to address errors

If a package is returned:

  • Re-shipping may be offered (shipping cost applies)

  • Refunds are not guaranteed

8. Delivery Attempts

Carriers may attempt delivery multiple times.

If unsuccessful:

  • The package may be held at a local collection point

  • It may be returned to the sender after a period

We are not responsible for failed delivery due to unavailability.

9. Lost or Stolen Packages

Lost in transit:

If confirmed by the carrier, we will offer:

  • A replacement, or

  • A full refund

Marked as delivered:

If tracking shows “Delivered” but the package is missing:

  • We are not responsible for theft after delivery

  • You should contact the local carrier

We may assist where possible, but resolution is not guaranteed.

10. Delays Outside Our Control

Delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Operational or global disruptions

These delays do not qualify for refunds.

11. Multiple Shipments

Orders with multiple items may be shipped separately.

Each shipment will have its own tracking number.

12. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method

  • Order size

Shipping fees are non-refundable unless an error occurs on our side.

13. Changes After Order

Once an order is processed or shipped:

  • Address changes may not be possible

  • We cannot guarantee rerouting

You may need to contact the carrier directly.

14. Support

For any shipping-related questions:

📩 support@evopulse.com