Refund policy

REFUND POLICY

Last Updated: 17/10/2025

1. Overview

This Refund Policy applies to all purchases made on the EvoPulse website.

Our goal is to provide a fair, transparent and secure shopping experience, in line with international consumer protection standards, including UK and EU regulations.

2. Eligibility for Refunds

2.1 Unused Items

You may request a refund if the product is:

  • Unused

  • In original condition

  • In original packaging

  • Requested within 30 days of delivery

2.2 Defective or Damaged Items

If your item arrives damaged or defective, you are eligible for:

  • A free replacement, or

  • A full refund

Proof (photo or video) may be required.

3. Non-Refundable Situations

Refunds are not available if:

  • The product has been used

  • The item is not in its original condition

  • The product was damaged due to misuse

  • The return is requested without prior contact

  • The customer refuses delivery without a valid reason

4. Order Cancellation

4.1 Before Processing

Orders can be cancelled within 12 hours of purchase, as long as they have not been processed.

4.2 After Shipping

Once the order has been shipped, cancellation is no longer possible.
You may still request a return under this policy.

5. Returns Process

To request a refund or replacement, contact:

📧 support@evopulse.com

Please include:

  • Order number

  • Full name

  • Description of the issue

  • Photos or videos (if applicable)

Do not return any item without prior approval.

6. Return Shipping Costs

6.1 Defective or Incorrect Items

We cover all return or replacement costs.

6.2 Other Reasons

If the return is due to:

  • Change of mind

  • Incorrect address

  • Customer error

The return shipping cost is the responsibility of the customer.

Shipping fees are non-refundable.

7. Refund Method & Time

Refunds are issued to the original payment method.

Processing Time

  • Refunds are processed within 5 to 10 business days after approval

  • Banks may take additional time to complete the transaction

8. Lost Packages

If your order is confirmed lost in transit:

  • A replacement will be sent, or

  • A full refund will be issued

9. Incorrect Address or Delivery Issues

We are not responsible for:

  • Incorrect shipping information

  • Failed delivery attempts

  • Unclaimed packages

In these cases:

  • Reshipping may be offered at the customer’s expense

  • Refunds are not available

10. Customs & Import Fees

For international orders:

  • Customers are responsible for any import duties, VAT or taxes

  • These fees are non-refundable

11. Fraud Prevention

We reserve the right to refuse refunds in cases of:

  • Suspected abuse of the policy

  • Repeated refund requests

  • Fraudulent activity

12. Exchanges

We only offer replacements for defective or damaged items.

13. Policy Updates

This policy may be updated at any time.
The latest version will always be available on this page.

14. Contact

For refund or return requests:

📧 support@evopulse.com